Privacy Policy — gb994 Bangladesh Online Casino

Last updated: January 2026

This Privacy Policy ("Policy") describes how gb994 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of users ("you", "the Player") who access or use the gb994 website and its associated services. By registering an account or using any part of the gb994 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms and Conditions, which govern your use of the platform.

Privacy at a Glance

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SSL Encrypted

All data in transit is protected by SSL encryption on every session.

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No Data Sales

Your personal data is never sold to third-party advertisers or data brokers.

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Right to Delete

You may request deletion of your personal data by contacting our support team.

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Mobile Optimised

Our data practices are designed for mobile users in Bangladesh, including bKash and Nagad payment data.

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Secure Storage

Data is stored on secured servers with strict access controls and regular security reviews.

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Contact Us

Privacy questions? Reach us any time at [email protected].

1. Introduction

gb994 is committed to protecting the privacy and personal data of all players who use our platform. We operate a mobile-first online casino and sports betting service targeted at the Bangladesh market, and we understand that the trust of our players depends on how responsibly we handle the data they share with us. This Policy sets out clearly and transparently what data we collect, why we collect it, how long we retain it, who we share it with, and what rights you have in relation to your personal information.

This Policy applies to all data collected through the gb994 website, including data collected during account registration, through the use of our games and betting services, through payment transactions, and through communications you have with our customer support team. It applies to all players regardless of their location within Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or elsewhere.

2. Information We Collect

Account and Identity Information

When you register an account with gb994, we collect the following personal information:

Full legal name and date of birth (used to verify that you meet the minimum age requirement of 21 years).
Mobile number and/or email address, used for account communication, transaction notifications, and support correspondence.
Identity verification documents (such as a national ID card, passport, or other government-issued document) when requested as part of our KYC process.
Username and account credentials (passwords are stored in hashed form and are never accessible to gb994 staff in plain text).

Transaction and Payment Information

To process deposits and withdrawals, gb994 collects transaction-related data including:

Payment method identifier (for example, the mobile number associated with your bKash, Nagad, or Rocket account). Full payment credentials are handled directly by the payment provider and are never stored on gb994 servers.
Transaction history: deposit amounts, withdrawal requests, transaction timestamps, and transaction reference numbers.
Bonus and promotional activity records, including bonus claims, wagering activity, and fulfilment status.

Technical and Usage Data

When you access the gb994 platform, our servers automatically collect certain technical data. This includes your IP address, browser type and version, device type and operating system, pages visited and features used, session duration, and error logs. This information is used to maintain platform performance, identify and resolve technical issues, detect suspicious activity, and improve the user experience. It is not used to personally identify you in isolation, but may be combined with your account data when investigating security incidents or fraud.

3. How We Use Your Information

gb994 uses the personal data we collect for the following purposes:

Account management: to create, maintain, and administer your gb994 account, including verifying your identity and age, managing your account balance, and processing deposits and withdrawals.
Service delivery: to provide access to games, sports betting markets, live casino tables, and all other platform features included in the gb994 service.
Customer support: to respond to your queries, complaints, and requests submitted via live chat or email, and to maintain records of support interactions for quality assurance purposes.
Fraud prevention and security: to monitor activity on the platform for signs of fraud, money laundering, collusion, or other prohibited behaviour, and to investigate and respond to suspected security incidents.
Responsible gaming: to support the responsible gaming tools available on the platform, including monitoring for patterns of play that may indicate problem gambling, enforcing deposit limits, and managing self-exclusion requests.
Legal and regulatory compliance: to comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities, maintaining records required by applicable rules, and conducting KYC and anti-money-laundering checks.

Marketing communications: With your consent, gb994 may send you promotional messages about bonuses, new games, and special offers via your registered mobile number or email. You may opt out of marketing communications at any time by contacting support at [email protected]. Opting out of marketing does not affect your ability to use the platform or receive transactional communications related to your account.

4. Legal Basis for Processing

gb994 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Contractual necessity: processing is required to perform our obligations under the Terms and Conditions you have accepted, including account management, payment processing, and service delivery.
Legitimate interests: processing is carried out in pursuit of gb994's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, provided these interests are not overridden by your rights.
Legal obligation: processing is required to comply with applicable laws, including anti-money-laundering regulations, identity verification requirements, and obligations arising from lawful requests by competent authorities.
Consent: where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

gb994 does not sell your personal data to any third party. We may share data with trusted partners only to the extent necessary to operate the platform and fulfil our obligations. The categories of third parties with whom we may share data are limited to the following:

Payment Processors

When you make a deposit or withdrawal, we share the minimum necessary transaction data with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete the transaction. Payment providers operate under their own privacy policies and security standards. gb994 does not store your full payment credentials.

Identity Verification Providers

To fulfil our KYC obligations, we may share identity data (such as name, date of birth, and document images) with third-party identity verification services. These providers are contractually bound to handle your data securely and use it only for the specific purpose of identity verification on our behalf.

Legal and Regulatory Authorities

gb994 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law or in response to a valid legal order. We will take reasonable steps to notify you of such disclosure where permitted to do so by law.

6. Payment Data and Local Methods

gb994 supports local Bangladesh payment methods including bKash, Nagad, Rocket, and Upay. When you use these services, the transaction is processed directly by the payment provider on their own infrastructure. gb994 receives only a transaction confirmation reference and the masked identifier (such as the last four digits of a mobile number) needed to reconcile the transaction with your account. We do not receive, store, or transmit your full mobile banking PIN, OTP, or wallet password. These credentials are entered directly into the payment provider's interface and never pass through gb994 systems.

Transaction records relating to deposits and withdrawals are retained for a minimum of five years from the date of the transaction for audit, fraud investigation, and regulatory compliance purposes. After this period, transaction records are securely deleted or anonymised.

7. Cookies and Tracking Technologies

gb994 uses cookies and similar tracking technologies to operate the platform, remember your session and preferences, and analyse usage patterns that help us improve the service. Cookies are small text files stored on your device when you visit the platform. We use the following categories of cookies:

Essential cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in, and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking platform functionality.
Analytics cookies: used to collect anonymised data about how users interact with the platform, including which pages are visited most frequently and where users encounter errors. This data is used to improve platform design and performance. No personally identifiable information is included in analytics data.
Preference cookies: used to remember your settings and preferences on the platform, such as your preferred language version and display settings, so you do not need to reconfigure them each time you visit.

Cookie control: You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform. Most mobile browsers on Android and iOS allow you to clear cookies via the browser settings menu. Continued use of the gb994 platform after being informed of our cookie use constitutes acceptance of our cookie practices as described in this Policy.

8. Data Retention

gb994 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply: account data is retained for the duration of the active account relationship and for a period of five years following account closure; transaction records are retained for a minimum of five years; KYC and identity verification documents are retained for five years from the date of verification or account closure, whichever is later; support and communication records are retained for two years from the date of the last interaction.

When data is no longer required for its original purpose and no legal obligation requires its continued retention, gb994 will securely delete or anonymise the data in accordance with industry-standard data disposal procedures. Anonymised and aggregated data (from which individual players cannot be identified) may be retained indefinitely for statistical and business improvement purposes.

9. Your Rights Over Your Data

As a user of the gb994 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and we will respond within a reasonable timeframe:

Right of access: you may request a copy of the personal data gb994 holds about you, along with information about how it is being used.
Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal obligations that require its continued retention.
Right to restrict processing: in certain circumstances, you may request that we limit the way in which we use your personal data while a dispute or correction request is being resolved.
Right to withdraw consent: where processing is based on your consent (for example, for marketing messages), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before the withdrawal.

gb994 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request, to ensure that personal data is not disclosed to unauthorised individuals. We will not charge a fee for responding to data rights requests unless a request is manifestly unfounded or excessive.

10. Security Measures

gb994 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, hashed storage of passwords (your password is never stored in readable form), strict internal access controls limiting staff access to personal data on a need-to-know basis, regular security reviews and vulnerability assessments of our platform infrastructure, and monitoring systems designed to detect and alert on unusual or suspicious account activity in real time.

While gb994 takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. If you become aware of any suspected security issue affecting your account, please contact us immediately at [email protected] so that we can take appropriate action.

11. Minors and Age Restriction

21+ only. The gb994 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on gb994, please contact us at [email protected] immediately.

12. Changes to This Privacy Policy

gb994 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will take reasonable steps to notify registered players, which may include a notice on the platform or a message to your registered contact details. The date at the top of this page indicates when the Policy was last reviewed and updated.

Your continued use of the gb994 platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the platform and may contact support to request account closure.

13. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gb994 handles your personal data, our support team is available around the clock to assist you. Please direct all privacy-related enquiries to the following contact, and include your registered username and a brief description of your query:

Email: [email protected] — We aim to respond to all privacy and data enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6). For account closure or data deletion requests, please allow up to 5 business days for processing.

Questions About Your Privacy?

Learn more about gb994 on our About Us page, or visit our FAQ for quick answers on accounts, payments, and data security.

About gb994 Visit Our FAQ

gb994 Privacy Policy — Your Data, Your Rights